First, check to see whether your card is still being processed by viewing the contents of your eGifter wallet. (eGift cards can take up to 24 hours to process.) Make sure you are signed in with the correct email address or social login (the one where you received the notification of your gift). If necessary, contact eGifter customer support. The fastest way to contact our team is to submit a request. We can also be reached by phone (1-888-572-7121) or by email (Support@eGifter.com). We will respond to your inquiry within 24 hours.