My Points balance seems to be incorrect. What can I do? Judy July 28, 2017 15:42 Updated Follow If your points balance does not seem accurate, feel free to reach out to us. We'll be happy to look into it for you. Related articles Q&A: Earning & Spending eGifter Loyalty Points™ Can I cancel an order purchased with Points? What is the eGifter Loyalty Points™ Program? Still need help? Contact eGifter to get support. How do I claim and redeem an eGift Card? Comments 0 comments Article is closed for comments.