The recipient is having trouble redeeming their group gift card. What should I do? Judy July 28, 2017 15:51 Updated Follow If the recipient is having any trouble, please advise them to contact us. We are eager to help. Related articles Still need help? Contact eGifter to get support. I’m having trouble claiming my card. What should I do? I purchased an eGifter Choice Card for myself and it's in my Wallet. How do I redeem it? How will I know if the recipient actually claimed the eGift card sent by our group? I received an eGifter Choice Card on a printed page. How do I redeem it? Comments 0 comments Article is closed for comments.