The recipient is having trouble redeeming their group gift card. What should I do? Judy July 28, 2017 15:51 Updated Follow If the recipient is having any trouble, please advise them to contact us. We are eager to help. Related articles Still need help? Contact eGifter to get support. Can people see how much I gave -- or my personal message? How will I know if the recipient actually claimed the eGift card sent by our group? The scheduled delivery date is approaching, and it looks like we’ll fall short of the goal. What can I do? How do I claim and redeem an eGift Card? Comments 0 comments Article is closed for comments.