The recipient is having trouble redeeming their group gift card. What should I do? Judy July 28, 2017 15:51 Updated Follow If the recipient is having any trouble, please advise them to contact us. We are eager to help. Related articles Still need help? Contact eGifter to get support. I purchased an eGifter Choice Card for myself and it's in my Wallet. How do I redeem it? I’m having trouble claiming my card. What should I do? I received an eGifter Choice Card on a printed page. How do I redeem it? My Points balance seems to be incorrect. What can I do? Comments 0 comments Article is closed for comments.