Crypto Order Processing: Need to Know

Factors that Impact the Speed & Completion of Crypto Orders

A variety of factors influence the speed of order processing and completion:

• We require 6 confirmations 
• Larger bitcoin amounts may take longer to get processed for security reasons
• High volume of traffic on the Blockchain can delay order processing
• When delays occur like the ones above, orders can time-out or expire
• Incorrect transaction data entry can lead to an Invalid Payment
• More insight into transaction fees: Transaction Fees Explained

TIP: To expedite processing time, we recommend setting your miner's fees to a minimum level of normal. 

Handling Underpayments

Because the conversion of Bitcoin currency to U.S. Dollar currency is sometimes imprecise, we employ workarounds to enable speedy delivery, as best as possible:

• If Bitpay processed the order:

  • You'll receive a notification from Bitpay directly with instructions regarding a refund

• All other crypto orders:

  • Your original order will cancelled and a NEW order created
  • The settled amount is applied toward an eGifter Choice Card
    • • If you purchased a gift card for yourself: We'll send you a notification containing a Claim Link to an eGifter Choice Card (Balance) that can be applied to an eligible purchase at eGifter.com 
      • If you purchased a gift card for a friend: We'll send an email notification containing the claim link to *you* -- and ask that you forward it to your friend accordingly

• Overpayments
  

  • Please contact us

Status Inquiries 

Monitor the blockchain where you can see statuses in real time. The key driver of processing speed depends on you -- and the fees you establish. For any order inquiry you submit, here is the information we'll need:

1. eGifter Order Number (if you have it)

2. Bitcoin Transaction ID, located in your bitcoin wallet transaction history. It is a set of 64 hexadecimal characters (0-9 & a-f).

   • Example:9f94d278a92b10e9abac033ff5f327a852c803da63bd2b9440bf6440e8bc1428

3. Receiving Bitcoin Address:

4. Sending Bitcoin Address

Servicing an Expired Invoice in Bitpay

• What if I sent a payment to an expired BitPay invoice
• What do I do when an invoice expires but I have not yet paid it?

For the fastest resolution, contact Bitpay directly. 

• https://bitpay.com/request-help