PayPal/Venmo Order Processing – eGifter Support

Purchasing gift cards with PayPal and Venmo is a snap. (Venmo is owned by PayPal and is part of PayPal's larger family of brands.) More here: PayPal Help Center.

A Word About Payment Processing

If your transaction did not process, it could be due to one of these factors:

Verified PayPal account is required
You've reached the monthly purchasing limit set by the payment processor
Insufficient funds
A confirmed address is required (more here)
- Our system will have trouble processing any order any time there is a data mismatch
- PayPal and Venmo must have your current postal mailing address on file

If your order did not process and you still see a pending amount, contact PayPal and ask them to remove the authorization holds (more here.)

Essential: Precise Contact Information Match

When creating a gift card account and placing an order, the purchaser contact information must precisely matches the billing information on file with PayPal or Venmo. This includes your name, address, phone number, and email.

PayPal: Troubleshooting Assistance

If a contact information mismatch occurred, our system will present a message. From there, you'll be able to update your contact information (in either PayPal or eGifter) and proceed with your order.

More here, from PayPal: How do I view or edit my account information

Venmo: Troubleshooting Assistance

If you need to edit your Venmo Account to reflect your correct billing address, our partners at Venmo ask that you contact support@venmo.com for assistance. Doing so is the only means of updating the Venmo billing address. More about Venmo (owned by PayPal)

How to Configure Your Venmo Settings

Download/install the Venmo mobile app on your mobile device
Configure Venmo to perform eCommerce purchases by enabling "Connect Browsers"
Be sure to select a preferred Payment Method

From an iOS device

Tap on the ☰ icon in the upper left corner of the app
Tap on Settings
In the “Buying” Section, tap Connect Browsers and confirm that your preferred browser is connected.
Go back to the form.

From an Android device

Tap on the ☰ icon in the upper left corner of the app
Tap on Settings
In the “Buying” Section, tap Connect Browsers and confirm that your preferred browser is connected.
Go back to the form.

Disable “PayPal OneTouch”

One Touch enables you to skip logging in to PayPal. HOWEVER, skipping this step also means you will miss the option to use Venmo. You must deactivate the One Touch feature by turning it off in your PayPal account.

If you still do not see the “Pay with Venmo” option at Checkout, you should troubleshoot by confirming that “PayPal One Touch” is NOT activated.

Do this from your PayPal account by performing the following steps:

Go to http://PayPal.com
Sign In
Go to Profile/Profile and Settings
Go to My Settings
Locate the “Stay Logged in for Faster Purchases” option -- and make sure it is Not Active

NOTE: If you are a PayPal Business Account User, here's how to deactivate "PayPal OneTouch":

Click the Profile icon.
Select “Log out of all devices” from the drop-down menu.

Enable Cookies

For Android (In Chrome)

Open Chrome
Go to More menu > Settings > Site settings > Cookies
You'll find the More menu icon in the top-right corner
Make sure cookies are turned on

For iOS iPhone/iPad (In Safari)

From your home screen, go to Settings > Safari
Make sure "Block All Cookies" is turned off

Disable "Prevent Cross-Site Tracking"