Swap Feature: A Courtesy for "Send to Friend" Recipients
Received a gift card but prefer a different brand? Take advantage of the chance to swap for a different gift card of equal value. Recipients, there's only one opportunity along the claim path, so be sure to pay attention as you accept your gift.
When the Purchaser Selects "Send to Friend"...
...The Recipient Will Have One Chance to Choose A Different Brand
- From the gift notification, click "Claim Your Gift".
- Enter your contact information into the Gift Security screen.
- Click "See Brands I Can Swap Into"
View all gift cards in the catalog and select the retail brand you prefer.
Confirm your Swap
Congratulations, your Swap is complete! You'll be prompted to claim your new gift card, ready to apply to a purchase at the retail store or website.
IMPORTANT TO NOTE:
Once the original gift card is claimed, the Swap feature is no longer available. If the recipient decides to bypass the "swap" opportunity and claim the originally gifted card, it is not possible to revert.
FAQ's about the Swap Feature
Q: Can I swap a gift card I purchased for myself?
No. Only gift cards received as a "Send to Friend" gift can be swapped by the recipient.
Q: Can I claim -- and then change my mind and swap later?
No. Sorry, once your original gift card was claimed the swap feature is no longer available.
Q: Can I swap a promotional gift card?
Because special circumstances apply to promotional gift cards, they cannot be swapped.
Q: Can I purchase a Swap?
There is no ability to purchase a swap outright. It's only available for our "Send to a Friend" path.
Q: My friends chipped in for a Group Gift. Can I swap for another brand?
The swap feature is not available for group gifts.
Q: Can I swap a gift card that's already in my wallet?
The only path to swap a gift card is from the email you received notifying you of the gift you received.
Q: How many times can I perform a Swap against the original gift I received?
A: Once. Gift cards that have been generated as a swap can't be swapped a second time.
Q: Is there a cost to swap a gift card I received as a gift?
A: No charge for this service -- it's a one time courtesy.
Q: I'm located outside of the USA.
A: Depending on the Terms & Conditions of a particular gift card with regard to geographic restrictions, it may not be possible to swap for locations outside the USA.