Always a Good Idea: Contact the Vanilla Visa eGift Team
If you are having difficulty, your best bet is to contact the Vanilla Visa eGift Card Team directly:
Initial Troubleshooting Steps
1. You must be physically located in the United States to claim your gift card at the Visa site
2. Turn OFF pop-up blockers
3. Confirm that your web browser is running the latest version
4. At the Redemption Website, be sure to assign your Zip Code when prompted
NOTE: Your gift card CAN be re-gifted or transferred to a friend in the U.S. Sorry, no refunds or exchanges.
How to Claim Your Vanilla eGift Visa Card
- Login to your eGifter account and locate the gift card in your Wallet
- Or, if you received a gift card by email or text, follow the "Claim" link
Click "Claim Code"
Now, you'll be redirected to the secure gift card code
- This webpage is presented from the Vanilla Visa redemption website (not eGifter's site)
- Your unique gift card code is exposed here
- Follow the Redemption Instructions on this page