Banks and Credit Cards Control Payment Processing
If you place an order that does not process, it might be a result of your bank or credit card issuer detecting a problem that suspends the transaction. Reasons might include:
- You entered the wrong PIN
- You reached your allowable spending limit
- Credit Card expired
- The information you’ve entered doesn’t match your personal details
- Your bank was suspicious of the transaction
- You’ve made an international purchase
- Technical issues
- Your joint holder deactivated your card
First, You'll See an Alert from Your Bank
Typically, your bank or credit card issuer will give you the opportunity to authorize the transaction (if they suspect fraud) or correct a problem that's fixable by you.
Once this step is taken, the order can be resubmitted without having to re-enter it newly.
Next, Search Email for an Alert from eGifter
Subject: “ALERT: Retry Your Gift Card Payment Now”
From this email, click "Retry Payment".
You'll be redirected to a webpage where you can confirm billing details. Click "Retry".
Enter an answer to the Security Question...
Claim your gift card! Or, login to save it to your eGifter Wallet.
Then, apply the secure gift card code(s) to your next retail purchase.